Frequently Asked Questions
Can I cancel my order?
Orders may be cancelled only before shipment. Once an order has been shipped, it cannot be cancelled or modified.
What is the return policy?
Returns are accepted within 14 days of delivery. Items must be unused, unworn, and in their original condition with all tags, packaging, and certificates intact. Earrings, final sale items, and gift cards are non-returnable. Customers are responsible for return shipping unless the item is defective or incorrect. Refunds are issued after inspection.
Do you offer a warranty?
Yes! All products purchased directly from Mhaylla. come with a 1-year limited warranty against manufacturing defects. This does not cover normal wear, misuse, or unauthorized alterations.
When will I get my order?
All orders are processed within 2–3 business days. After shipping, delivery typically takes up to 2 weeks depending on your location. You will receive a tracking number via email once your order has been dispatched.
How much does shipping cost?
Mhaylla Courtesy: complimentary shipping on every order.
How should I care for my jewelry?
To maintain the beauty of your jewelry:
- Avoid exposure to water, chemicals, perfumes, and cosmetics.
- Remove jewelry before swimming, showering, or exercising.
- Store in a cool, dry place, ideally in its original packaging or a soft pouch.
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Can I return or exchange a product?
Returns are accepted within 14 days of delivery for items that are unused, unworn, and in original condition. Earrings, final sale items, and gift cards are non-returnable. Customers are responsible for return shipping unless the item is defective or incorrect.
Are product colors and images accurate?
We strive for accuracy, but colors may vary slightly due to screen settings, lighting, or photography. These minor differences are normal and are not considered defects.
